I haven’t received my booking confirmation
We usually reply within an hour or two your booking. If you don’t receive our response please check you spam folder. If you don’t receive your confirmation at all please submit your request again and if possible with another email address, sometimes our replies bounce back because the email address is wrong or user doesn’t exist. If you do not submit the required information or there are any missing required fields then we won’t be able to confirm your reservation.
What´s the cancellation policy?
We do not charge anything upfront so there isn’t any charge for cancelling your reservation, if you pay in advance via PayPal or credit card then we’ll refund the total amount except the processing fees. In case you may need to cancel your reservation please let us know at least a day or two in advance by email or WhatsApp message mentioning your reservation code.
Is tipping mandatory in Peru?
Tipping is not mandatory in Peru, but it is customary to tip for good service. The standard tip for good service in Peru is 10% of the bill. However, you can tip more or less depending on the quality of service you received.
Here are some guidelines for tipping in Peru:
- Restaurants: 10% of the bill
- Bars: 5-10% of the bill
- Taxis: Round up the fare or leave a small tip (S/. 2-3)
- Tour guides: S/. 10-20 per day
- Porters: S/. 20-30 per day
- Hotel staff: S/. 5-10 per day
You can tip in Peruvian soles (S/.) or in US dollars. If you are tipping in US dollars, make sure to use small bills, as it can be difficult for people to change large bills.
When tipping, it is customary to leave the tip in cash. You can leave the tip on the table at the restaurant or bar, or you can give it directly to the person who served you.
It is important to note that tipping is not mandatory in Peru, and you should never feel pressured to tip if you do not want to. However, if you are happy with the service you received, a small tip is a nice way to show your appreciation.
Should I accept help with my luggage at Lima or Cusco airport?
Whether or not you should accept help with your luggage at Lima Airport is a personal decision. There are a few things to consider:
- Your safety: Lima Airport is generally safe, but there have been reports of pickpocketing and other petty crime. If you are concerned about your safety, it is best to keep your luggage close to you and to avoid accepting help from strangers.
- Your luggage weight and size: If you have a lot of heavy or bulky luggage, it may be helpful to accept help from a porter. However, be sure to agree on a price before you allow anyone to handle your luggage.
- Your budget: Porters typically charge a small fee for their services. If you are on a tight budget, you may want to avoid accepting help with your luggage.
If you do decide to accept help with your luggage, be sure to choose a porter who is wearing a uniform and who has an identification badge. You should also be careful not to let the porter out of your sight with your luggage.
Here are some tips for staying safe and avoiding scams when accepting help with your luggage at Lima and Cusco Airport:
- Only accept help from porters who are wearing a uniform and who have an identification badge.
- Agree on a price with the porter before you allow them to handle your luggage.
- Do not let the porter out of your sight with your luggage.
- Be careful of strangers who offer to help you with your luggage.
- If you see anything suspicious, report it to an airport security officer.
Can I buy a SIM card at Lima airport?
Yes, you can buy a SIM card at Lima Airport. However, there are only two options, and they are both more expensive than buying a SIM card outside of the airport.
Option 1: Claro shop in the arrival hall
This shop is located between luggage belt 1 and 2, just before you exit the baggage collection hall. The cheapest SIM card they sell costs S/. 80.00 (Peruvian soles), which is equivalent to about US$20. This SIM card comes with a very small amount of data and credit, so you will need to top it up if you want to use it for more than a few days.
Option 2: PeruSIM shop in the arrival hall
This shop is located next to the official airport bus and taxi companies. The cheapest SIM card they sell costs S/. 100.00, which is equivalent to about US$25. This SIM card comes with more data and credit than the Claro SIM card, but it is still more expensive than buying a SIM card outside of the airport.
If you are looking for the best deal on a SIM card, it is best to wait until you get out of the airport. There are many Claro, Movistar, and Entel stores in Lima where you can buy a SIM card for much cheaper. For example, you can buy a Claro SIM card with 4GB of data for S/. 10.00 (about US$2.50).
Here are some tips for buying a SIM card in Peru:
- Make sure to bring your passport with you. You will need to show it when you purchase a SIM card.
- Ask about the different plans and prices available. There are many different plans to choose from, so you should be able to find one that fits your needs and budget.
- Be careful of scams. There have been reports of people selling counterfeit SIM cards or SIM cards that have already been used. Be sure to buy your SIM card from a reputable retailer.
Taking too long to retrieve or lost luggage?
In case it is taking too long to retrieve your luggage or it’s been lost by the airline company ,please let us know so the driver can keep waiting for you, send us a WhatsApp message, keep in mind that after your flight arrival we provide an hour courtesy waiting , after that there is a 2 USD for the next additional hour.
Where do I expect to meet the driver at Lima airport domestic arrivals?
The drivers wait at Lima airport domestic terminal holding a sign with your name in the arrival hall – right next to Dunkin donuts kiosk located near exit door #12.

Is possible a taxi from hotel to Callao cruise port?
Sure it’s possible. Please just fill our online reservation form and we will confirm your booking right away!
Lima airport to bus station?
We provide taxi service from Lima airport to all bus stations, especially Cruz del Sur and Oltursa, the most common use bus companies for tourists.
Can you also pick me up from my hotel to the airport?
Yes, we also provide taxi transfers from your hotel in Lima or Cusco to the airport.


