Lima questions

What time should I state in my airport pickup reservation?

For airport pickups please state your exact flight arrival time, do not add any additional waiting time, etc. to avoid confusion sometimes with dates specially with those flights arriving at around midnight, after landing it takes 30 minutes – an hour till you meet your driver.

I haven’t received my booking confirmation

We usually reply within an hour or two your booking. If you don’t receive our response please check you spam folder. If you don’t receive your confirmation at all please submit your request again and if possible with another email address, sometimes our replies bounce back because the email address is wrong or user doesn’t exist. If you do not submit the required information or there are any missing required fields then we won’t be able to confirm your reservation.

What´s the cancellation policy?

We do not charge anything upfront so there isn’t any charge for cancelling your reservation, if you pay in advance via PayPal or credit card then we’ll refund the total amount except the processing fees. In case you may need to cancel your reservation please let us know at least a day or two in advance by email or WhatsApp message mentioning your reservation code.

How long takes to clear immigration and customs at Lima airport ?

It usually takes about 30 minutes / 1 hour to clear immigration and customs at Lima airport. However, this can vary depending on a number of factors, such as the time of day you arrive, how many other flights have arrived at the same time, and whether you have any special circumstances (e.g., if you are traveling with a visa or if you are carrying any restricted items).

Here are some tips to help you clear immigration and customs as quickly as possible:

  • Have your passport and any other required documents ready to go before you get off the plane.
  • Fill out the customs declaration form completely and accurately.
  • Be prepared to answer questions about your trip and your belongings.
  • Be polite and respectful to the immigration and customs officers.

Is tipping mandatory in Peru?

Tipping is not mandatory in Peru, but it is customary to tip for good service. The standard tip for good service in Peru is 10% of the bill. However, you can tip more or less depending on the quality of service you received.

Here are some guidelines for tipping in Peru:

  • Restaurants: 10% of the bill
  • Bars: 5-10% of the bill
  • Taxis: Round up the fare or leave a small tip (S/. 2-3)
  • Tour guides: S/. 10-20 per day
  • Porters: S/. 20-30 per day
  • Hotel staff: S/. 5-10 per day

You can tip in Peruvian soles (S/.) or in US dollars. If you are tipping in US dollars, make sure to use small bills, as it can be difficult for people to change large bills.

When tipping, it is customary to leave the tip in cash. You can leave the tip on the table at the restaurant or bar, or you can give it directly to the person who served you.

It is important to note that tipping is not mandatory in Peru, and you should never feel pressured to tip if you do not want to. However, if you are happy with the service you received, a small tip is a nice way to show your appreciation.

Should I accept help with my luggage at Lima or Cusco airport?

Whether or not you should accept help with your luggage at Lima Airport is a personal decision. There are a few things to consider:

  • Your safety: Lima Airport is generally safe, but there have been reports of pickpocketing and other petty crime. If you are concerned about your safety, it is best to keep your luggage close to you and to avoid accepting help from strangers.
  • Your luggage weight and size: If you have a lot of heavy or bulky luggage, it may be helpful to accept help from a porter. However, be sure to agree on a price before you allow anyone to handle your luggage.
  • Your budget: Porters typically charge a small fee for their services. If you are on a tight budget, you may want to avoid accepting help with your luggage.

If you do decide to accept help with your luggage, be sure to choose a porter who is wearing a uniform and who has an identification badge. You should also be careful not to let the porter out of your sight with your luggage.

Here are some tips for staying safe and avoiding scams when accepting help with your luggage at Lima and Cusco Airport:

  • Only accept help from porters who are wearing a uniform and who have an identification badge.
  • Agree on a price with the porter before you allow them to handle your luggage.
  • Do not let the porter out of your sight with your luggage.
  • Be careful of strangers who offer to help you with your luggage.
  • If you see anything suspicious, report it to an airport security officer.

Is there free WIFI at Lima airport ?

Yes, there is free WiFi at Lima Airport (Jorge Chávez International Airport). It is available throughout the airport, including in the public areas and in the restricted waiting areas.

To connect to the free WIFI, simply select the network called FreeAeropuertoGTD. No password is required.

There is no time limit on the free WIFI, so you can use it for as long as you need.

Please note that the speed and reliability of the free WIFI may vary depending on your location in the airport and the number of people using it.



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