Dear customer, we’ve created this list of common FAQs along with detailed responses. In most cases you’ll find
a quick and comprehensive answer to your question, if you don’t, please contact us, or through our WhatsApp chat and we’ll be glad to help you out.
Frequently asked questions
Lima questions and answers
Current cost of a taxi from Lima airport to Miraflores?
Is the listed price per vehicle or per passenger?
The listed fare is per vehicle not per passenger. You do not pay extra fees, the fare is all inclusive.
My flight’s been delayed…will you be waiting for me?
Sure we will. We monitor your flight for early arrival or delay, however, if you change flight number you need to contact us either by phone, email or whatsapp. Important ! after landing the waiting is an hour, we still can wait for you but there is an additional fee for airport parking , $2 dollars next additional hour.
What time should I state in my airport pickup reservation?
For airport pickups please state your exact flight arrival time, do not add any additional waiting time, etc. to avoid confusion sometimes with dates specially with those flights arriving at around midnight, after landing it takes 30 minutes – an hour till you meet your driver.
I haven’t received my booking confirmation
We usually reply within an hour or two your booking. If you don’t receive our response please check you spam folder. If you don’t receive your confirmation at all please submit your request again and if possible with another email address, sometimes our replies bounce back because the email address is wrong or user doesn’t exist. If you do not submit the required information or there are any missing required fields then we won’t be able to confirm your reservation.
What´s the cancellation policy?
We do not charge anything upfront so there isn’t any charge for cancelling your reservation, if you pay in advance via PayPal or credit card then we’ll refund the total amount except the processing fees. In case you may need to cancel your reservation please let us know at least a day or two in advance by email or WhatsApp message mentioning your reservation code.
How long takes to clear immigration and customs at Lima airport ?
It usually takes about 30 minutes / 1 hour to clear immigration and customs at Lima airport. However, this can vary depending on a number of factors, such as the time of day you arrive, how many other flights have arrived at the same time, and whether you have any special circumstances (e.g., if you are traveling with a visa or if you are carrying any restricted items).
Here are some tips to help you clear immigration and customs as quickly as possible:
- Have your passport and any other required documents ready to go before you get off the plane.
- Fill out the customs declaration form completely and accurately.
- Be prepared to answer questions about your trip and your belongings.
- Be polite and respectful to the immigration and customs officers.
Is tipping mandatory in Peru?
Tipping is not mandatory in Peru, but it is customary to tip for good service. The standard tip for good service in Peru is 10% of the bill. However, you can tip more or less depending on the quality of service you received.
Here are some guidelines for tipping in Peru:
- Restaurants: 10% of the bill
- Bars: 5-10% of the bill
- Taxis: Round up the fare or leave a small tip (S/. 2-3)
- Tour guides: S/. 10-20 per day
- Porters: S/. 20-30 per day
- Hotel staff: S/. 5-10 per day
You can tip in Peruvian soles (S/.) or in US dollars. If you are tipping in US dollars, make sure to use small bills, as it can be difficult for people to change large bills.
When tipping, it is customary to leave the tip in cash. You can leave the tip on the table at the restaurant or bar, or you can give it directly to the person who served you.
It is important to note that tipping is not mandatory in Peru, and you should never feel pressured to tip if you do not want to. However, if you are happy with the service you received, a small tip is a nice way to show your appreciation.
Should I accept help with my luggage at Lima or Cusco airport?
Whether or not you should accept help with your luggage at Lima Airport is a personal decision. There are a few things to consider:
- Your safety: Lima Airport is generally safe, but there have been reports of pickpocketing and other petty crime. If you are concerned about your safety, it is best to keep your luggage close to you and to avoid accepting help from strangers.
- Your luggage weight and size: If you have a lot of heavy or bulky luggage, it may be helpful to accept help from a porter. However, be sure to agree on a price before you allow anyone to handle your luggage.
- Your budget: Porters typically charge a small fee for their services. If you are on a tight budget, you may want to avoid accepting help with your luggage.
If you do decide to accept help with your luggage, be sure to choose a porter who is wearing a uniform and who has an identification badge. You should also be careful not to let the porter out of your sight with your luggage.
Here are some tips for staying safe and avoiding scams when accepting help with your luggage at Lima and Cusco Airport:
- Only accept help from porters who are wearing a uniform and who have an identification badge.
- Agree on a price with the porter before you allow them to handle your luggage.
- Do not let the porter out of your sight with your luggage.
- Be careful of strangers who offer to help you with your luggage.
- If you see anything suspicious, report it to an airport security officer.
Is there free WIFI at Lima airport ?
Yes, there is free WiFi at Lima Airport (Jorge Chávez International Airport). It is available throughout the airport, including in the public areas and in the restricted waiting areas.
To connect to the free WIFI, simply select the network called FreeAeropuertoGTD. No password is required.
There is no time limit on the free WIFI, so you can use it for as long as you need.
Please note that the speed and reliability of the free WIFI may vary depending on your location in the airport and the number of people using it.
Can I buy a SIM card at Lima airport?
Yes, you can buy a SIM card at Lima Airport. However, there are only two options, and they are both more expensive than buying a SIM card outside of the airport.
Option 1: Claro shop in the arrival hall
This shop is located between luggage belt 1 and 2, just before you exit the baggage collection hall. The cheapest SIM card they sell costs S/. 80.00 (Peruvian soles), which is equivalent to about US$20. This SIM card comes with a very small amount of data and credit, so you will need to top it up if you want to use it for more than a few days.
Option 2: PeruSIM shop in the arrival hall
This shop is located next to the official airport bus and taxi companies. The cheapest SIM card they sell costs S/. 100.00, which is equivalent to about US$25. This SIM card comes with more data and credit than the Claro SIM card, but it is still more expensive than buying a SIM card outside of the airport.
If you are looking for the best deal on a SIM card, it is best to wait until you get out of the airport. There are many Claro, Movistar, and Entel stores in Lima where you can buy a SIM card for much cheaper. For example, you can buy a Claro SIM card with 4GB of data for S/. 10.00 (about US$2.50).
Here are some tips for buying a SIM card in Peru:
- Make sure to bring your passport with you. You will need to show it when you purchase a SIM card.
- Ask about the different plans and prices available. There are many different plans to choose from, so you should be able to find one that fits your needs and budget.
- Be careful of scams. There have been reports of people selling counterfeit SIM cards or SIM cards that have already been used. Be sure to buy your SIM card from a reputable retailer.
How long is the ride from Lima airport to Miraflores?
The drive from Lima Airport to Miraflores is about 21.3 km and takes about 45 minutes/an hour, depending on traffic conditions
Taking too long to retrieve or lost luggage?
In case it is taking too long to retrieve your luggage or it’s been lost by the airline company ,please let us know so the driver can keep waiting for you, send us a WhatsApp message, keep in mind that after your flight arrival we provide an hour courtesy waiting , after that there is a 2 USD for the next additional hour.
Where do I expect to meet the driver at Lima airport domestic arrivals?
The drivers wait at Lima airport domestic terminal holding a sign with your name in the arrival hall – right next to Dunkin donuts kiosk located near exit door #12.
Is possible a taxi from hotel to Callao cruise port?
Sure it’s possible. Please just fill our online reservation form and we will confirm your booking right away!
Lima airport to bus station?
We provide taxi service from Lima airport to all bus stations, especially Cruz del Sur and Oltursa, the most common use bus companies for tourists.
Can you also pick me up from my hotel to the airport?
Yes, we also provide taxi transfers from your hotel in Lima or Cusco to the airport.
I have a long layover at the airport, do you offer city tours?
Absolutely yes!,we provide a nice city tour in Lima. Visit and admire the beauty of Plaza de Armas in Lima, San Francisco monastery and catacombs, Larco museum, Miraflores and Barranco and more. Please contact us to accommodate an awesome tour.
Can I pay in US dollars or Peruvian soles?
You can pay the fare in either currency,US dollars or Peruvian soles are OK.
How far in advance should I book my transfer?
You can book your taxi at any time and we will reply with a message. For hotel pick ups please allow at least 24 hours in advance.
Where do I expect to meet the driver at Lima airport international arrivals?
Drivers waits at Lima airport international arrivals holding a sign with your name near exits 2 & 3 as seen in the image below.
Is a sedan vehicle suitable for 4 passengers?
A sedan vehicle is suitable for up to 4 passengers with light luggage or backpacks, otherwise a van vehicle is advisable.
Cusco questions and answers
Is the listed price per vehicle or per passenger?
The listed fare is per vehicle not per passenger. You do not pay extra fees, the fare is all inclusive.
My flight’s been delayed…will you be waiting for me?
Sure we will. We monitor your flight for early arrival or delay, however, if you change flight number you need to contact us either by phone, email or whatsapp. Important ! after landing the waiting is an hour, we still can wait for you but there is an additional fee for airport parking , $2 dollars next additional hour.
What time should I state in my airport pickup reservation?
For airport pickups please state your exact flight arrival time, do not add any additional waiting time, etc. to avoid confusion sometimes with dates specially with those flights arriving at around midnight, after landing it takes 30 minutes – an hour till you meet your driver.
I haven’t received my booking confirmation
We usually reply within an hour or two your booking. If you don’t receive our response please check you spam folder. If you don’t receive your confirmation at all please submit your request again and if possible with another email address, sometimes our replies bounce back because the email address is wrong or user doesn’t exist. If you do not submit the required information or there are any missing required fields then we won’t be able to confirm your reservation.
What´s the cancellation policy?
We do not charge anything upfront so there isn’t any charge for cancelling your reservation, if you pay in advance via PayPal or credit card then we’ll refund the total amount except the processing fees. In case you may need to cancel your reservation please let us know at least a day or two in advance by email or WhatsApp message mentioning your reservation code.
Is tipping mandatory in Peru?
Tipping is not mandatory in Peru, but it is customary to tip for good service. The standard tip for good service in Peru is 10% of the bill. However, you can tip more or less depending on the quality of service you received.
Here are some guidelines for tipping in Peru:
- Restaurants: 10% of the bill
- Bars: 5-10% of the bill
- Taxis: Round up the fare or leave a small tip (S/. 2-3)
- Tour guides: S/. 10-20 per day
- Porters: S/. 20-30 per day
- Hotel staff: S/. 5-10 per day
You can tip in Peruvian soles (S/.) or in US dollars. If you are tipping in US dollars, make sure to use small bills, as it can be difficult for people to change large bills.
When tipping, it is customary to leave the tip in cash. You can leave the tip on the table at the restaurant or bar, or you can give it directly to the person who served you.
It is important to note that tipping is not mandatory in Peru, and you should never feel pressured to tip if you do not want to. However, if you are happy with the service you received, a small tip is a nice way to show your appreciation.
Should I accept help with my luggage at Lima or Cusco airport?
Whether or not you should accept help with your luggage at Lima Airport is a personal decision. There are a few things to consider:
- Your safety: Lima Airport is generally safe, but there have been reports of pickpocketing and other petty crime. If you are concerned about your safety, it is best to keep your luggage close to you and to avoid accepting help from strangers.
- Your luggage weight and size: If you have a lot of heavy or bulky luggage, it may be helpful to accept help from a porter. However, be sure to agree on a price before you allow anyone to handle your luggage.
- Your budget: Porters typically charge a small fee for their services. If you are on a tight budget, you may want to avoid accepting help with your luggage.
If you do decide to accept help with your luggage, be sure to choose a porter who is wearing a uniform and who has an identification badge. You should also be careful not to let the porter out of your sight with your luggage.
Here are some tips for staying safe and avoiding scams when accepting help with your luggage at Lima and Cusco Airport:
- Only accept help from porters who are wearing a uniform and who have an identification badge.
- Agree on a price with the porter before you allow them to handle your luggage.
- Do not let the porter out of your sight with your luggage.
- Be careful of strangers who offer to help you with your luggage.
- If you see anything suspicious, report it to an airport security officer.
Current cost of a taxi from Cusco airport to Ollantaytambo?
The taxi fare from Cusco airport or hotel to Ollantaytambo is $34 dollars in a sedan vehicle. Book now!
Best time of the year to visit Vinicunca rainbow mountain?
The best time of year to visit Vinicunca Rainbow Mountain is during the dry season, which runs from April to October. During these months, the weather is generally sunny and mild, with little to no rain. This makes for ideal hiking conditions and stunning views of the mountain’s colorful stripes.
The most popular months to visit Rainbow Mountain are June, July, and August. During these months, the weather is at its best and the mountain is most accessible. However, it is also the busiest time of year, so expect larger crowds.
If you are looking for a less crowded experience, consider visiting Rainbow Mountain in April, May, or September. The weather is still good during these months, but there are fewer tourists.
Here is a more detailed breakdown of the pros and cons of visiting Rainbow Mountain during each season:
Dry season (April to October)
- Pros: Sunny and mild weather, little to no rain, ideal hiking conditions, stunning views
- Cons: Busiest time of year, larger crowds
Wet season (November to March)
- Pros: Fewer tourists, lower prices
- Cons: Rainy weather, muddy trails, mountain may be closed due to heavy snowfall
No matter what time of year you choose to visit Rainbow Mountain, be sure to acclimatize to the high altitude before attempting the hike. The mountain is located at an altitude of over 5,000 meters (16,400 feet), so it is important to give your body time to adjust.
Here are some tips for acclimatizing to the high altitude:
- Arrive in Cusco a few days before your hike and gradually increase your activity level.
- Avoid alcohol and caffeine, as they can dehydrate you and worsen altitude sickness symptoms.
- Drink plenty of water and eat a healthy diet.
- Take breaks often and listen to your body. If you start to feel any altitude sickness symptoms, such as headache, nausea, or dizziness, descend to a lower altitude immediately.
Taking too long to retrieve or lost luggage?
In case it is taking too long to retrieve your luggage or it’s been lost by the airline company ,please let us know so the driver can keep waiting for you, send us a WhatsApp message, keep in mind that after your flight arrival we provide an hour courtesy waiting , after that there is a 2 USD for the next additional hour.
Where do I expect to meet the driver at Cusco airport?
Due to Covid 19 new measures now our drivers wait for you at Cusco airport holding a sign with your name in the spot show below. After collecting your luggage please walk outside, your driver will be there. See image…
Can I stop at Cusco hotel to drop some luggage off before heading to Ollantaytambo?
Sure you can stop by your hotel to leave your luggage and then go to Ollantaytambo. Please include this request in the online form text box.
Taxi with stops along the way to Ollantaytambo?
We provide a very affordable taxi tour from Cusco to Ollantaytambo with stops in Chincheros, Maras salt mines, and Moray terraces.
Or
From Cusco to Ollantaytambo with stops in Awanacancha animal sanctuary, Pisac ruins and Pisac market.
Please contact us for more information.
Taxi fare from Cusco airport to Urubamba?
The fare from Cusco airport or hotel to Urubamba is $34 dollars.
Cusco airport to bus stations?
Yes we provide taxi service from Cusco airport to the bus stations.
Cusco airport to Poroy train station?
Our company provides a taxi service from Cusco airport to Poroy and from Poroy to your hotel or back to the airport.
Can you also pick me up from my hotel to the airport?
Yes, we also provide taxi transfers from your hotel in Lima or Cusco to the airport.
Can you pick me up from Ollantaytambo train station?
Sure we can. Just complete our online reservation form and your driver will be waiting for you at the train station arrivals holding a sign with your name on it.
Stops along the way from Ollantaytambo to Cusco possible?
Sure we provide a taxi service with stops from Ollantaytambo train station or hotel back to Cusco with stops in Chincheros, Maras salt mines and Moray, or in Pisac ruins and Pisac market.Please contact us for the best options available.
Is a sedan vehicle suitable for 4 passengers?
A sedan vehicle is suitable for up to 4 passengers with light luggage or backpacks, otherwise a van vehicle is advisable.
