Dear customer, we’ve created this list of common FAQs along with detailed responses. In most cases you’ll find
a quick and comprehensive answer to your question, if you don’t, please contact us, or through our WhatsApp chat and we’ll be glad to help you out.
Frequently asked questions
Lima questions and answers
Taking too long to retrieve or lost luggage?
In case it is taking too long to retrieve your luggage or it’s been lost by the airline company ,please let us know so the driver can keep waiting for you, send us a WhatsApp message.
What´s the cancellation policy?
We do not charge anything upfront so there isn’t any charge for cancelling your reservation, if you pay in advance via PayPal or credit card then we’ll refund the total amount except the processing fees. In case you may need to cancel your reservation please let us know at least a day or two in advance by email or WhatsApp message mentioning your reservation code.
Where do I expect to meet the driver at Lima airport domestic arrivals?
The drivers wait at Lima airport domestic terminal holding a sign with your name in the arrival hall – right next to Dunkin donuts kiosk located near exit door #12.
How much is a taxi from Lima airport to Miraflores?
The fare from Lima airport to Miraflores is $18 dollars or S/.60 Peruvian soles in a sedan vehicle. The fare is payable directly to your driver in either currency, whichever is more convenient for you or in advance via PayPal. Book now!
What time should I state in my airport pickup reservation?
For airport pickups please state your exact flight arrival time, do not add any additional waiting time, etc to avoid confusion sometimes with dates specially with those flights arriving at around midnight.
I haven’t received my booking confirmation
We usually reply within an hour or two your booking. If you don’t receive our response please check you spam folder. If you don’t receive your confirmation at all please submit your request again and if possible with another email address, sometimes our replies bounce back because the email address is wrong or user doesn’t exist.
We are 4 passengers with luggage, is a sedan OK?
Yes,it is but if you have light luggage or backpacks. If you have medium to large luggage then a van vehicle is advisable.
Is possible a taxi from hotel to Callao cruise port?
Sure it’s possible. Please just fill our online reservation form and we will confirm your booking right away!
Lima airport to bus station?
We provide taxi service from Lima airport to all bus stations, especially Cruz del Sur and Oltursa, the most common use bus companies for tourists.
Can you also pick me up from my hotel to the airport?
Yes, we also provide taxi transfers from your hotel in Lima or Cusco to the airport.
I have a long layover at the airport, do you offer city tours?
Absolutely yes!,we provide a nice city tour in Lima. Visit and admire the beauty of Plaza de Armas in Lima, San Francisco monastery and catacombs, Larco museum, Miraflores and Barranco and more. Please contact us to accommodate an awesome tour.
Can I pay in US dollars or Peruvian soles?
You can pay the fare in either currency,US dollars or Peruvian soles are OK.
How far in advance should I book my transfer?
You can book your taxi at any time and we will reply with a message. For hotel pick ups please allow at least 24 hours in advance.
Is the listed price per vehicle or per passenger?
The listed fare is per vehicle not per passenger. You do not pay extra fees, the fare is all inclusive.
Where do I expect to meet the driver at Lima airport international arrivals?
Drivers waits at Lima airport international arrivals holding a sign with your name near exits 2 & 3 as seen in the image below.
Is a sedan vehicle suitable for 4 passengers?
A sedan vehicle is suitable for up to 4 passengers with light luggage or backpacks, otherwise a van vehicle is advisable.
My flight’s been delayed…will you be waiting for me?
Sure we will. We monitor your flight for early arrival or delay, however, if you change flight number you need to contact us either by phone, email or whatsapp.
Cusco questions and answers
Taking too long to retrieve or lost luggage?
In case it is taking too long to retrieve your luggage or it’s been lost by the airline company ,please let us know so the driver can keep waiting for you, send us a WhatsApp message.
What´s the cancellation policy?
We do not charge anything upfront so there isn’t any charge for cancelling your reservation, if you pay in advance via PayPal or credit card then we’ll refund the total amount except the processing fees. In case you may need to cancel your reservation please let us know at least a day or two in advance by email or WhatsApp message mentioning your reservation code.
How much is a taxi from Cusco airport to Ollantaytambo?
The taxi fare from Cusco airport or hotel to Ollantaytambo is $34 dollars in a sedan vehicle. Book now!
What time should I state in my airport pickup reservation?
For airport pickups please state your exact flight arrival time, do not add any additional waiting time, etc to avoid confusion sometimes with dates specially with those flights arriving at around midnight.
I haven’t received my booking confirmation
We usually reply within an hour or two your booking. If you don’t receive our response please check you spam folder. If you don’t receive your confirmation at all please submit your request again and if possible with another email address, sometimes our replies bounce back because the email address is wrong or user doesn’t exist.
Where do I expect to meet the driver at Cusco airport?
Due to Covid 19 new measures now our drivers wait for you at Cusco airport holding a sign with your name in the spot show below. After collecting your luggage please walk outside, your driver will be there. See image…
Can I stop at Cusco hotel to drop some luggage off before heading to Ollantaytambo?
Sure you can stop by your hotel to leave your luggage and then go to Ollantaytambo. Please include this request in the online form text box.
Taxi with stops along the way to Ollantaytambo?
We provide a very affordable taxi tour from Cusco to Ollantaytambo with stops in Chincheros, Maras salt mines, and Moray terraces.
Or
From Cusco to Ollantaytambo with stops in Awanacancha animal sanctuary, Pisac ruins and Pisac market.
Please contact us for more information.
Pick up from Pachar train station?
Sure we provide taxi service from Pachar train station to Cusco. The fare is $37 dollars. Please fill our online form and we will pick you up.
Taxi fare from Cusco airport to Urubamba?
The fare from Cusco airport or hotel to Urubamba is $30 dollars.
Cusco airport to bus stations?
Yes we provide taxi service from Cusco airport to the bus stations.
Cusco airport to Poroy train station?
Our company provides a taxi service from Cusco airport to Poroy and from Poroy to your hotel or back to the airport.
Can you also pick me up from my hotel to the airport?
Yes, we also provide taxi transfers from your hotel in Lima or Cusco to the airport.
Can you pick me up from Ollantaytambo train station?
Sure we can. Just complete our online reservation form and your driver will be waiting for you at the train station arrivals holding a sign with your name on it.
Stops along the way from Ollantaytambo to Cusco possible?
Sure we provide a taxi service with stops from Ollantaytambo train station or hotel back to Cusco with stops in Chincheros, Maras salt mines and Moray, or in Pisac ruins and Pisac market.Please contact us for the best options available.
My flight’s been delayed…will you be waiting for me?
Sure we will. We monitor your flight for early arrival or delay, however, if you change flight number you need to contact us either by phone, email or whatsapp.
