Dear customers, the complaint’s book is to be used exclusively by user’s dissatisfaction regarding to a service provided by our company. The fields marked with an asterisk are mandatory in order to make your claim or complaint. For any other issues, questions or concerns you may have, please use our contact form or WhatsApp. Versión en Español
Filling a claim does not prevent choosing to other means of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI. The provider must respond to the claim within a period not exceeding thirty (30) calendar days, it may extend the term for up to thirty (30) more days, prior communication to the consumer via email submitted in this form.