chincheros, maras, moray

I haven’t received my booking confirmation

We usually reply within an hour or two your booking. If you don’t receive our response please check you spam folder. If you don’t receive your confirmation at all please submit your request again and if possible with another email address, sometimes our replies bounce back because the email address is wrong or user doesn’t exist. If you do not submit the required information or there are any missing required fields then we won’t be able to confirm your reservation.

What´s the cancellation policy?

We do not charge anything upfront so there isn’t any charge for cancelling your reservation, if you pay in advance via PayPal or credit card then we’ll refund the total amount except the processing fees. In case you may need to cancel your reservation please let us know at least a day or two in advance by email or WhatsApp message mentioning your reservation code.

Is tipping mandatory in Peru?

Tipping is not mandatory in Peru, but it is customary to tip for good service. The standard tip for good service in Peru is 10% of the bill. However, you can tip more or less depending on the quality of service you received.

Here are some guidelines for tipping in Peru:

  • Restaurants: 10% of the bill
  • Bars: 5-10% of the bill
  • Taxis: Round up the fare or leave a small tip (S/. 2-3)
  • Tour guides: S/. 10-20 per day
  • Porters: S/. 20-30 per day
  • Hotel staff: S/. 5-10 per day

You can tip in Peruvian soles (S/.) or in US dollars. If you are tipping in US dollars, make sure to use small bills, as it can be difficult for people to change large bills.

When tipping, it is customary to leave the tip in cash. You can leave the tip on the table at the restaurant or bar, or you can give it directly to the person who served you.

It is important to note that tipping is not mandatory in Peru, and you should never feel pressured to tip if you do not want to. However, if you are happy with the service you received, a small tip is a nice way to show your appreciation.

Taking too long to retrieve or lost luggage?

In case it is taking too long to retrieve your luggage or it’s been lost by the airline company ,please let us know so the driver can keep waiting for you, send us a WhatsApp message.

Do the drivers speak English and are tour guides?

Our drivers speak Spanish and understand very little English, however, any miscommunication or misunderstanding is never an issue because they work on your prearranged itinerary. We have a very limited number of  English speaking drivers and depend on their availability. Drivers can walk the sites with passengers upon request but they aren’t tour guides.

Where do I expect to meet the driver at Cusco airport?

Due to Covid 19 new measures now our drivers wait  for you at Cusco airport holding a sign with your name in the spot show below. After collecting your luggage please walk outside, your driver will be there. See image…

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