palcoyo rainbow mountain

I haven’t received my booking confirmation

We usually reply within an hour or two your booking. If you don’t receive our response please check you spam folder. If you don’t receive your confirmation at all please submit your request again and if possible with another email address, sometimes our replies bounce back because the email address is wrong or user doesn’t exist. If you do not submit the required information or there are any missing required fields then we won’t be able to confirm your reservation.

What´s the cancellation policy?

We do not charge anything upfront so there isn’t any charge for cancelling your reservation, if you pay in advance via PayPal or credit card then we’ll refund the total amount except the processing fees. In case you may need to cancel your reservation please let us know at least a day or two in advance by email or WhatsApp message mentioning your reservation code.

Do the drivers speak English and are tour guides?

Our drivers speak Spanish and understand very little English, however, any miscommunication or misunderstanding is never an issue because they work on your prearranged itinerary. We have a very limited number of  English speaking drivers and depend on their availability. Drivers can walk the sites with passengers upon request but they aren’t tour guides.

Do I need to pay this tour in advance?

You don’t need to pay in advance or make a deposit.You’ll pay for this tour upon arriving to your destination or in advance via Paypal. In case you change your mind before the tour date, please send us a courtesy email or message to let us know that you need to cancel this booking.

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