Cusco questions

What time should I state in my airport pickup reservation?

For airport pickups please state your exact flight arrival time, do not add any additional waiting time, etc. to avoid confusion sometimes with dates specially with those flights arriving at around midnight, after landing it takes 30 minutes – an hour till you meet your driver.

I haven’t received my booking confirmation

We usually reply within an hour or two your booking. If you don’t receive our response please check you spam folder. If you don’t receive your confirmation at all please submit your request again and if possible with another email address, sometimes our replies bounce back because the email address is wrong or user doesn’t exist. If you do not submit the required information or there are any missing required fields then we won’t be able to confirm your reservation.

What´s the cancellation policy?

We do not charge anything upfront so there isn’t any charge for cancelling your reservation, if you pay in advance via PayPal or credit card then we’ll refund the total amount except the processing fees. In case you may need to cancel your reservation please let us know at least a day or two in advance by email or WhatsApp message mentioning your reservation code.

Is tipping mandatory in Peru?

Tipping is not mandatory in Peru, but it is customary to tip for good service. The standard tip for good service in Peru is 10% of the bill. However, you can tip more or less depending on the quality of service you received.

Here are some guidelines for tipping in Peru:

  • Restaurants: 10% of the bill
  • Bars: 5-10% of the bill
  • Taxis: Round up the fare or leave a small tip (S/. 2-3)
  • Tour guides: S/. 10-20 per day
  • Porters: S/. 20-30 per day
  • Hotel staff: S/. 5-10 per day

You can tip in Peruvian soles (S/.) or in US dollars. If you are tipping in US dollars, make sure to use small bills, as it can be difficult for people to change large bills.

When tipping, it is customary to leave the tip in cash. You can leave the tip on the table at the restaurant or bar, or you can give it directly to the person who served you.

It is important to note that tipping is not mandatory in Peru, and you should never feel pressured to tip if you do not want to. However, if you are happy with the service you received, a small tip is a nice way to show your appreciation.

Should I accept help with my luggage at Lima or Cusco airport?

Whether or not you should accept help with your luggage at Lima Airport is a personal decision. There are a few things to consider:

  • Your safety: Lima Airport is generally safe, but there have been reports of pickpocketing and other petty crime. If you are concerned about your safety, it is best to keep your luggage close to you and to avoid accepting help from strangers.
  • Your luggage weight and size: If you have a lot of heavy or bulky luggage, it may be helpful to accept help from a porter. However, be sure to agree on a price before you allow anyone to handle your luggage.
  • Your budget: Porters typically charge a small fee for their services. If you are on a tight budget, you may want to avoid accepting help with your luggage.

If you do decide to accept help with your luggage, be sure to choose a porter who is wearing a uniform and who has an identification badge. You should also be careful not to let the porter out of your sight with your luggage.

Here are some tips for staying safe and avoiding scams when accepting help with your luggage at Lima and Cusco Airport:

  • Only accept help from porters who are wearing a uniform and who have an identification badge.
  • Agree on a price with the porter before you allow them to handle your luggage.
  • Do not let the porter out of your sight with your luggage.
  • Be careful of strangers who offer to help you with your luggage.
  • If you see anything suspicious, report it to an airport security officer.

Best time of the year to visit Vinicunca rainbow mountain?

The best time of year to visit Vinicunca Rainbow Mountain is during the dry season, which runs from April to October. During these months, the weather is generally sunny and mild, with little to no rain. This makes for ideal hiking conditions and stunning views of the mountain’s colorful stripes.

The most popular months to visit Rainbow Mountain are June, July, and August. During these months, the weather is at its best and the mountain is most accessible. However, it is also the busiest time of year, so expect larger crowds.

If you are looking for a less crowded experience, consider visiting Rainbow Mountain in April, May, or September. The weather is still good during these months, but there are fewer tourists.

Here is a more detailed breakdown of the pros and cons of visiting Rainbow Mountain during each season:

Dry season (April to October)

  • Pros: Sunny and mild weather, little to no rain, ideal hiking conditions, stunning views
  • Cons: Busiest time of year, larger crowds

Wet season (November to March)

  • Pros: Fewer tourists, lower prices
  • Cons: Rainy weather, muddy trails, mountain may be closed due to heavy snowfall

No matter what time of year you choose to visit Rainbow Mountain, be sure to acclimatize to the high altitude before attempting the hike. The mountain is located at an altitude of over 5,000 meters (16,400 feet), so it is important to give your body time to adjust.

Here are some tips for acclimatizing to the high altitude:

  • Arrive in Cusco a few days before your hike and gradually increase your activity level.
  • Avoid alcohol and caffeine, as they can dehydrate you and worsen altitude sickness symptoms.
  • Drink plenty of water and eat a healthy diet.
  • Take breaks often and listen to your body. If you start to feel any altitude sickness symptoms, such as headache, nausea, or dizziness, descend to a lower altitude immediately.

Taking too long to retrieve or lost luggage?

In case it is taking too long to retrieve your luggage or it’s been lost by the airline company ,please let us know so the driver can keep waiting for you, send us a WhatsApp message.



Click one of our representatives below to chat on WhatsApp or send us an email to

× WhatsApp chat